Policies

Count on us to orchestrate the dozens of personal touches that make the difference you and your guests will appreciate. From planning the perfect menu through serving the event, everything is done with flawless attention to detail. You’ll find our staff gracious, professional and attentive. Whether you need a unique table setting, an unforgettable dessert, or a completely customized menu, no request is too large or small. It’s all part of making sure that your dining experience is worth raving about.

We pay close attention to all of the ingredients important to a successful event. Our catering consultants serve as a single point of contact. They are available for a full range of services to make life easier for you and ensure smooth communication from the first phone call to the finishing touches.

Creating memories for every occasion
RU Catering Staff

RU Catering Services
Phone: (540) 831-5351
Fax: (540) 831-5900
DineOnCampus.com/Radford
catering@radford.edu

PLANNING YOUR EVENT

As the Host, your first step should be to book a room.

On Campus Facilities: Sally Cox - 540.831.5420
Selu Conservancy: Jeff Armistead - 540.831.7018
Bondurant Center, Norwood Room: RU Foundation

Their staff will check availability of space and match your function size to the appropriate campus location. The next and final step is to contact the RU Catering Office to discuss the details of your event. To ensure menu pricing, a minimum of 10 guests is required for all events. All pricing is per person unless noted. We require that all special dinners or receptions be confirmed with a catering representative at least 2 weeks prior to the event. For all other events, we suggest at least 7 days advance notice. Events booked less than 3 business days prior to the event will be limited to in-house food supplies and staffing availability.

GUARANTEE & CANCELLATION POLICY

Our guarantee policy works as follows:

  • Three (3) working days prior to the event please call us with your final guaranteed guest count
  • You will be billed for this number, unless the actual number exceeds the guarantee
  • Catering cannot be responsible for providing for more guests than indicated on the guarantee
  • We may not be able to make adjustments with less than 3 business days notice
  • Events canceled less than 3 business days prior to the event are subject to a 50% fee, plus the costs incurred (i.e. linens, special orders)
  • Events cancelled (in writing) more than 3 business days prior to the event will not be billed
  • No fees will be assessed for cancellations due to extreme weather or University closing

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    PAYMENTS

    For non University sponsored events, there is an 18% service fee (not a gratuity). 100% of the total estimated charges will be required when the contract is signed or 3 days prior to the event, a credit card number may also be required to be on file. We accept payment in forms of cash, check, Visa, or Mastercard.

    AVAILABILITY OF SERVICES

    We will make every effort to accommodate your scheduling request. A reasonable amount of labor is computed as part of the prices listed in this brochure. Events with long programming, use of Muse audio equipment, remote location events, events that require additional labor or any staffed event will be charged an additional $20 per hour per staff person. Please be aware all event set-up fees are based on the size of the event. A $25 delivery fee will be applied to all events on campus outside Dalton Hall. Delivery fee for events off campus premises will be determined based on distance. Pick up service is available through the RU Catering Office if you choose to do so for your event. The set-up, delivery fee will be waived for Pick-Up service. There are some restrictions and limitations as to item availability for pick up service.

    EQUIPMENT RENTAL

    RU Catering maintains a reasonable amount of quality equipment to service your needs. For some events, it may be necessary for RU Catering to rent additional service ware. If this should be the case, we will inform you what the charges will be. All food & beverage items on the menu include paper service ware in the pricing. However china service is available for your event at an additional cost. Please check with an RU Catering representative for additional charges. Please choose which service suits your needs for the event.

    MISSING AND DAMAGED EQUIPMENT

    Any service equipment used for catering events is the property of RU Catering.

  • When no catering staff is requested, you will be responsible for all equipment.
  • The catering staff is NOT responsible for picking up items from any location other than from the location at which it was set up.
  • Health dept regulations prohibit food items leaving the delivery location. Missing and/or broken equipment will be charged on invoice.

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    LINENS AND OTHER SERVICES AVAILABLE

    Linens for buffet tables are supplied when applicable. There will be a charge for additional tablecloths as requested. Please request any specific color arrangements when making your order. At least 2 weeks notice is needed for special color linen orders. If you are unsure as to the menu specifics for your special event, please contact your RU Catering representative. We will be pleased to put our expertise at your disposal. Remember, close coordination with our staff will help ensure that your event is of the highest quality. Menu pricing is based on market conditions and seasonality.

    RU Catering
    P.O. Box 6896 Dalton Hall
    Radford, VA 24142
    (540) 831-5351